Frequently Asked Questions
We hope your questions will be answered within these FAQs. If your question is not here, then please get in touch with us at alyson.tippings@blaenau-gwent.gov.uk and we will be happy to help.
Who can become a Blaenau Gwent Ambassador?
- If you work in tourism
- If you work with visitors
- If you live in the area
- If you study in the area
However anyone with an interest in the scheme or wishes to deepen their knowledge on all that makes Blaenau Gwent a special place are welcome to participate and become an Ambassador.
What are the online training modules?
We are producing a range of free interactive online training modules to increase knowledge about Blaenau Gwent. The modules focus on different themes, and are a mix of text, images and films.
The first 3 modules are:
Introduction to Blaenau Gwent
Towns and Villages in Blaenau Gwent
Blaenau Gwent Museums & Archives
More modules will be added in the coming months.
Are any of the modules mandatory?
Yes, the first 2 modules of the Blaenau Gwent Ambassador Course are mandatory, and you must complete them before accessing any other modules of your choice. The mandatory modules are;
Introduction to Blaenau Gwent
Towns and Villages in Blaenau Gwent
To become a Bronze Level Ambassador, you will need to complete 3 modules; the first two mandatory modules, plus one other of your choice.
Will there be different levels of training?
Yes, three levels.
- Bronze – Complete 3 modules
- Silver – Complete 6 modules
- Gold – Complete 9+ modules
How many online modules do I need to complete to become a Blaenau Gwent Ambassador?
In order to become a Blaenau Gwent Ambassador (Bronze), you must complete 3 modules.
Will the modules be assessed?
Yes, basic testing to confirm your learning will take place throughout the modules. The ‘pass’ score is 80%. There will be opportunities to re-take any of the modules.
How long will it take to complete each module?
On average, each module will take approximately 30 minutes to complete (although some maybe slightly shorter/longer).
Are the modules available in Welsh and English?
All the modules will be available in Welsh and English.
Please be sure you complete the whole course in the language of your choice, because we cannot guarantee to keep your scores if you swap languages.
Will there be any promotional materials available for becoming a Blaenau Gwent Ambassador?
Yes, the following are available for free –
-
- Certificates
- Badges for you to promote on your website and social media channels
Will there be any opportunities to go on learning journeys / face-to-face training to enhance the online training?
Yes – face to face training and learning journeys will be organised to complement the online learning and provide an opportunity for everyone to network with other Ambassadors, share best practice and feed into future tourism planning.
Will the modules be updated or new ones introduced?
Yes – modules will be updated as and when required. New modules will be introduced as required.
Will any other online resources be available?
Yes – the website has a ‘Resources’ section where you can find a whole host of useful information and links to complement the modules.
